How do I browse and search for dresses on your website?
You can browse our collection of dresses by category, style, color, and price. You can also use our search bar to find specific dresses.
Can I see the dresses in person before purchasing?
Unfortunately, we don't have a physical store, but we have high-quality photos and detailed descriptions of our dresses on our website to help you make an informed decision.
How do I know what size to order?
We have a size chart on our website to help you choose the right size. We also recommend measuring yourself and comparing your measurements to our size chart to ensure a perfect fit.
How do I place an order online?
Simply add the dress you want to your cart, fill out the required information, and complete the payment process.
How do I check the status of my order?
You will receive an email with a tracking number once your order has shipped. You can use this number to track your order on our website or the shipping carrier's website.
How do I cancel or modify an order?
If you need to cancel or modify an order, please contact our customer service team as soon as possible.
How long does it take to receive my order?
Delivery times vary depending on your location and the shipping method you choose. We provide estimated delivery times on our website, and you will receive a more precise estimate once you enter your shipping address at checkout.
What Payment Methods Are Accepted?
We accept credit cards, debit cards, and PayPal.
Is it safe to enter my payment information on your website?
Yes, we use secure encryption technology to protect your payment information.
When will my credit card be charged?
Your credit card will be charged immediately after you place your order.
How much does shipping cost?
Standard shipping is always free! If you need express shipping, it will be calculated when placing an order.
How long does it take for my order to be shipped?
It typically takes 3-5 weeks for us to process and ship your order.
Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped.
What if my dress doesn't fit or I don't like it?
We have a flexible return policy. If you're not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our website for a list of countries we ship to.
What is your return policy?
We offer a 30-day return policy for all items that are in their original condition and have not been worn, washed, or altered.
How do I initiate a return or exchange?
Please contact our customer service team to initiate a return or exchange. We will provide you with instructions and a return shipping label.
Is there a restocking fee?
No, we do not charge restocking fees.
How long does it take to process a return or exchange?
It typically takes 7-10 business days for us to process a return or exchange after receiving the item.
Can I customize the dress to my liking?
We offer some customization options for certain dresses. Please contact our customer service team.
Can I request alterations before or after purchasing?
Yes, we can provide alterations for certain dresses. Please contact our customer service team for more information on our alteration services.
How much does customization or alterations cost?
The cost of customization or alterations varies depending on the dress and the type of customization or alterations requested. Please contact our customer service team for a quote.
What is the process for requesting customization or alterations?
Please contact our customer service team to discuss your customization or alteration request. We will provide you with a quote and instructions on how to proceed.
How can I contact customer service?
You can contact our customer service team via email or website. Our contact information is available on our website.
What are your customer service hours?
Our customer service team is available Monday to Friday from 9 am to 5 pm (EST).
What if I have a question or issue with my order?
Please don't hesitate to contact our customer service team if you have any questions or issues with your order. We're here to help!
How do you protect my personal information?
We take your privacy and security very seriously. We use industry-standard encryption technology to protect your personal and payment information.
Do you share my information with third parties?
No, we do not share your information with third parties.
What is your privacy policy?
Our privacy policy is available on our website. Please read it for more information on how we collect, use, and protect your information.
Let customers speak for us
Let customers speak for us
OMG I love my dress I was super insecure about buying a dress online, I asked about 100 questions. When I finally pulled the trigger I was nervous because of the lack of communication when I asked for updates, BUT when I got my dress omg I love love love it!!!!!
This dress is more beautiful than I could have imagined! The beading is perfect and the material is amazing. It is surprisingly quite lightweight as well.
Beautiful dress! Looks exactly like the picture! Amazing customer service, answers promptly. They do amazing work. Thank you so much!!
