Privacy policy

Overview

Wedcharm respects your privacy and is committed to protecting your personal information. This policy describes what information we collect, why we collect it, how we use it, and the choices you may have regarding your data.

By visiting wedcharm.com, placing an order, creating an account, subscribing to marketing, or contacting customer care, you agree to the collection and use of information as described in this Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, you can contact us using the details below.

How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to emails, submit measurements, contact customer care, or otherwise provide information to us.

We may also collect certain information automatically through cookies, log files, pixels, tags, analytics tools, and similar technologies when you visit or interact with our website.

How We Use Personal Information

We use your personal information to operate our store, provide our services, process orders, arrange shipping, communicate with you, improve our website, prevent fraud, and provide relevant updates or marketing where permitted.

• To process payments and complete your order
• To prepare, customize, pack, and ship your dress
• To send order confirmations, shipping updates, and customer support messages
• To help with sizing, measurements, delivery timing, and product questions
• To screen orders for potential risk, fraud, or unauthorized activity
• To improve website performance, product selection, customer experience, and services
• To send marketing emails or advertising where you have subscribed, consented, or where permitted by law
• To comply with legal, tax, accounting, security, and regulatory obligations

Sharing Personal Information

We share personal information with trusted service providers when needed to operate our store, fulfill orders, process payments, deliver packages, provide customer support, prevent fraud, and improve our services.

We may also disclose information if required to comply with applicable laws, legal requests, fraud prevention, security obligations, or to protect our rights.

Advertising & Marketing

We may use personal information to provide marketing communications, product recommendations, and advertising that may be relevant to your interests.

This may include information about your website activity, purchases, cart activity, product views, or interaction with our ads. Depending on your location, some advertising activities may require consent or may allow you to opt out.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, our website does not currently change its data collection and usage practices when such a signal is detected.

Data Retention

We retain personal information for as long as needed to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

International Transfers

Your information may be processed, stored, or transferred outside your country of residence, including to countries where our service providers operate.

When required, we rely on appropriate safeguards or legal mechanisms to support the transfer and protection of personal information.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information. These rights may include the ability to access, correct, update, delete, restrict, object to processing, request portability, or withdraw consent where applicable.

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing where applicable
• Withdraw consent for marketing or certain optional processing
• Request a copy or transfer of certain personal information where applicable

To exercise a privacy right, please contact us at hello@wedcharm.com. We may need to verify your identity before completing certain requests.

California Privacy Notice

If you are a California resident, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, and opt out of certain sharing or sale of personal information.

Wedcharm does not sell personal information for money. However, some privacy laws may define certain advertising, analytics, or tracking activities as “sale,” “sharing,” or targeted advertising. Where required, you may opt out of these activities through available privacy controls or by contacting us.

We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

Security

We take reasonable measures to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or operational needs.

The updated version will be posted on this page with a revised “Last updated” date.

Complaints

If you have a privacy-related concern or complaint, please contact us first so we can try to resolve it.

Depending on your location, you may also have the right to contact your local data protection authority or privacy regulator.