Terms of service

Our Online Store

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you. Some checkout, payment, account, privacy, and order-related features may be provided by Shopify or other trusted service providers.

Any new features, tools, products, or services added to the website will also be subject to these Terms of Service unless stated otherwise.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have the legal authority to allow any minor dependent to use this website.

You may not use our website, products, or services for any illegal, unauthorized, harmful, abusive, or fraudulent purpose. You must not transmit viruses, malware, destructive code, or anything that may affect the operation of the website.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by applicable law. We may also limit, suspend, or terminate access to the website if we believe these Terms have been violated.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website, service, product information, content, or access to the website without our express written permission.

Information on the Website

We do our best to provide accurate and helpful information, but we do not guarantee that all information on the website is complete, current, or error-free at all times.

Product descriptions, availability, pricing, shipping information, policies, and other content may be updated, changed, or corrected without prior notice.

Products, Availability & Pricing

Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit the sale of products or services to any person, geographic region, or jurisdiction where permitted by law.

Product prices are subject to change without notice. We may modify, discontinue, or remove any product or service at any time without liability to you or any third party.

We make every reasonable effort to display product colors, fabrics, details, and images as accurately as possible. However, screen settings, lighting, photography, fabric batches, and handmade details may cause minor differences.

Wedding Dress Purchases

Wedding dresses are delicate, time-sensitive, and often prepared for a specific bride, event date, size, or measurement profile. Please review all product details, sizing information, delivery estimates, and return eligibility before placing your order.

For made-to-measure, custom-size, personalized, or altered dresses, you are responsible for providing accurate measurements and order details. Minor local alterations may still be needed for the best fit.

Orders, Billing & Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, contact, and account information for all orders. You also agree to promptly update your information so we can complete your transaction and contact you when needed.

We reserve the right to refuse, limit, or cancel any order. This may include orders that appear to be placed by dealers, resellers, distributors, or accounts that show unusual, fraudulent, or unauthorized activity.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, phone number, or other contact information provided at the time of purchase.

Shipping, Returns & Refunds

Shipping, delivery, returns, refunds, exchanges, deductions, final sale items, customs fees, and order timelines are governed by the applicable policies published on our website.

• Shipping & Delivery
• Returns & Refunds
• Privacy Policy

Please review these policies before placing your order, especially if your dress is made-to-measure, customized, discounted, or needed for a specific event date.

Errors, Inaccuracies & Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other order-related details.

We reserve the right to correct errors, update information, change or cancel orders, or revise website content if any information is inaccurate, including after an order has been submitted, where permitted by applicable law.

Optional Tools & Third-Party Services

We may provide access to third-party tools, apps, platforms, payment services, shipping providers, analytics tools, or other services that we do not fully control.

Your use of optional third-party tools is at your own risk and discretion. Please review the terms and policies of the relevant third-party provider before using those services.

Third-Party Links

Our website may contain links to third-party websites, services, products, resources, or content. These third-party websites are not controlled by Wedcharm.

We are not responsible for examining or evaluating third-party content, accuracy, policies, products, services, or transactions. Please review third-party policies carefully before engaging with them.

User Comments, Feedback & Submissions

If you send us comments, reviews, suggestions, photos, ideas, proposals, or other submissions, you agree that we may use, edit, copy, publish, translate, distribute, or display them where permitted by law and subject to any privacy rights that apply.

You agree that your submissions will not violate the rights of any third party, contain unlawful or abusive material, include malware, or mislead us or others about their origin.

Personal Information

Your submission of personal information through our store is governed by our Privacy Policy. Please review it to understand how we collect, use, share, protect, and manage personal information.

You can view our Privacy Policy here: Privacy Policy.

Disclaimer of Warranties

We do not guarantee that your use of the website or services will be uninterrupted, timely, secure, error-free, accurate, or reliable.

Except where expressly stated by us, the website, services, and products are provided on an “as is” and “as available” basis, without warranties or conditions of any kind, whether express or implied, to the maximum extent permitted by applicable law.

Limitation of Liability

To the maximum extent permitted by law, Wedcharm and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the website, services, or products.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Wedcharm and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms.

Such determination will not affect the validity and enforceability of any remaining provisions.

Termination

These Terms remain effective unless and until terminated by either you or us. You may stop using the website or services at any time.

If we believe you have failed to comply with these Terms, we may terminate access to our services without notice, and you will remain responsible for any amounts due up to the date of termination.

Entire Agreement

These Terms of Service and any policies posted on our website constitute the entire agreement between you and Wedcharm regarding your use of the website and services.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Governing Law

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Ukraine, unless otherwise required by applicable consumer protection law.

Changes to These Terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

Your continued use of or access to the website after changes are posted constitutes acceptance of those changes.