Order Processing
After your order is placed, our team reviews the details, confirms product availability, and prepares your item for shipment. Processing time depends on the type of dress you order.
Ready-to-Ship Dresses
Ready-to-ship items are usually prepared within a short processing period before dispatch. These pieces are already available and do not require production time.
Made-to-Order Dresses
Made-to-order and custom-measurement dresses require additional time before shipping. Your dress is prepared according to the product details and selected options.
Custom Measurements
If your order includes custom measurements, please make sure all measurements are accurate before submitting them. Incorrect or delayed measurement details may affect processing time.
Estimated Delivery Times
Delivery times begin after your order has been processed and dispatched. Estimated delivery may vary depending on your country, shipping method, customs procedures, seasonal workload, and courier service.
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | Usually 5–12 business days |
| European Union | Usually 5–10 business days |
| United Kingdom | Usually 5–12 business days |
| Canada, Australia & other international destinations | Usually 7–15 business days |
Please note: these timeframes are estimates only and do not include production or order processing time.
Shipping Cost
Shipping cost is calculated at checkout based on your delivery country, order details, and available shipping options. If free shipping is available for your order, it will be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. Tracking updates may take some time to appear after the parcel has been collected by the courier.
If your tracking has not updated for several business days, it may still be moving through the courier network or customs. You can contact us and we will help you check the status of your shipment.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country. These charges are not included in the product price unless clearly stated at checkout.
The customer is responsible for any customs duties, taxes, or import fees required by their local authorities. Customs procedures may also cause delivery delays that are outside of Wedcharm’s control.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated address.
If you need to change your shipping address, please contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
Missed Delivery, Refused Parcels & Returned Packages
If a parcel cannot be delivered because of an incorrect address, missed delivery attempt, refusal, unpaid customs fees, or failure to collect the package, it may be returned to sender or held by the courier.
Additional shipping charges may apply if the order needs to be resent. Original shipping costs, customs fees, and return shipping expenses may be non-refundable.
Delivery Delays
While we do our best to prepare and ship orders on time, delivery delays may occur due to customs checks, weather conditions, holidays, courier disruptions, high seasonal demand, or other circumstances outside our control.
If your order is time-sensitive, especially for a wedding or event date, we recommend placing your order as early as possible.
Event Date Recommendations
Wedding dresses and special occasion dresses should be ordered well in advance of your event date. We recommend allowing extra time for delivery, final fitting, steaming, and any local alterations you may need.
If your event date is close, please contact us before placing your order so we can advise whether the selected dress is suitable for your timeline.
Lost or Damaged Packages
If your package appears lost, significantly delayed, or arrives damaged, please contact us with your order number and photos if applicable. We will review the situation and assist you with the next steps.
Please keep all packaging materials until the issue is resolved, as the courier may request photos or additional information.
Shipping & Delivery FAQ
When will my order ship?
Shipping time depends on whether your item is ready-to-ship or made-to-order. Ready-to-ship dresses are prepared faster, while made-to-order dresses require production time before dispatch.
Do you ship internationally?
Yes, Wedcharm ships to many international destinations. Available shipping options and costs will be shown at checkout.
Will I receive a tracking number?
Yes, once your order is dispatched, we will send a shipping confirmation email with tracking details when available.
Are customs fees included?
Customs duties, VAT, import taxes, or local fees may apply depending on your country. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.
Can I change my shipping address?
Please contact us as soon as possible if you need to change your address. We can update the address only before the order has been shipped.
What should I do if my order is urgent?
If your event date is close, please contact us before placing your order. We will help you understand whether the selected dress and delivery option can fit your timeline.
Need Help?
If you have questions about shipping, delivery, tracking, or timing for your event, please contact Wedcharm customer care. Include your order number, delivery country, and event date so we can assist you faster.
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